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Courses |
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NLP Practitioner
Certification Program
(NLP Practitioner Certificate
will be certified by
Dr Richard Bandler)
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Managing Stress and Emotions for Front Line Seminar
High customers¡¦ expectation and weak consumer sentiment may create stress and negative emotions for frontline staff in Retail, Restaurants and other service sectors. Frontline staff plays a vital role in building company¡¦s image, nurturing high EQ for service teams enables them to build positive mindset for handling stress and ultimately winning more customers.
QTSA is pleased to invite you to join our upcoming seminar on ¡§Mastering of Stress and Emotion for front line¡¨, presented by Mr Danny Pin, Director of Synergy Training Centre, on 7 March 2017 at Conference Hall, 4/F, HKPC Building, Kowloon Tong. In this seminar, participants will learn the practical techniques for handling and mastering stress and emotions and how to nurture high EQ for individuals and service team.
Each QTSA member can enjoy 1 FREE seat to join the seminar (each additional seat costs $200) and fee for non-QTSA member is $400 only. For registration, please visit our website www.qtsa.com for online registration or fax back the enclosed completed form by 24 February 2017 (Friday) to 2807 6360. Seats are limited and available on a first-come-first-served basis*. For enquiry, please call 2807 6124.
¡§Mastering of Stress and Emotion for front line¡¨ Seminar
| Date |
7 March 2017 (Friday) |
| Time |
9:30 AM ¡V 12:30 PM (Registration starts at 9:15 AM) |
| Venue |
Conference Hall, 4/F, Hong Kong
Productivity Council Building, 78 Tat Chee
Ave., Kowloon Tong |
| Speaker |
Mr. Danny Pin, Training Consultant
of Synergy Training Centre |
| Language |
Cantonese |
Content Highlights:
-
Understand, reduce and manage negative emotions
-
4 steps to enhance EQ and AQ (emotional quotient and adversity quotient)
-
Proven techniques for reducing stress and emotions
-
How to build positive mindset for handling stress and nurture high EQ for individual and service teams
-
Build up your own personal "Happiness Secrets" to enhance the psychological well-being and happiness.
¡§Handling Difficult Customers -
from Transforming Mindset to Techniques¡¨ Seminar
Customers¡¦ expectation and the frequencies of
complaints have been increasing continuously in
retail, catering and other service sectors. In
this challenging situation, managing mindset and
EQ well can help satisfy difficult customers.
In addition, acquiring professional complaint
handling skills for the frontline staff and the
service team is the key to winning word-of-mouth
and more customers.
QTSA is pleased to invite you to join our coming
seminar on ¡§Handling Difficult Customers - from
Transforming Mindset to Techniques¡¨, presented
by Mr. Danny Pin, Training Consultant of Synergy
Training Centre, on 29 January 2015 at Conference
Hall, 4/F., HKPC Building, Kowloon Tong.
Key elements of the seminar are as follows:
-
Transforming positive mindset
for handling difficult customers
-
Understanding different
types of difficult customers. How to manage
them differently?
- Guidelines for defusing customer anger or negative
emotions
-
Nurturing high EQ for individual
and service teams
Each QTSA member can enjoy 1 FREE
seat to join the seminar (each additional
seat costs $200) and fee for non-QTSA member is
$400 only. For registration, please visit our
website www.qtsa.com
for online registration or fax back the enclosed
completed form by 22 January 2015 (Thursday)
to 2807 6360.
Seats are limited and available on a first-come-first-served
basis*. For enquiry, please call 2807 6124.
¡§Handling Difficult Customers -
from Transforming Mindset to Techniques¡¨ Seminar
| Date |
29 January
2015 (Thursday) |
| Time |
9:30 AM ¡V 12:30 PM (Registration
starts at 9:15 AM) |
| Venue |
Conference Hall, 4/F, Hong Kong
Productivity Council Building, 78 Tat Chee
Ave., Kowloon Tong |
| Speaker |
Mr. Danny Pin, Training Consultant
of Synergy Training Centre |
| Language |
Cantonese |
Content Highlights:
-
Transforming positive mindset
for handling difficult customers
- Understanding different types of difficult customers.
How to manage them differently?
-
Guidelines for defusing customer
anger or negative emotions
-
Nurturing high EQ for individual
and service teams
¡§Settling Conflicts in Complaints for the
New Generation Service Team¡¨ Seminar
Customers¡¦ expectation and the frequencies of complaints
have been increasing continuously. The new generation
nowadays have entered in the workforce or have been
promoted to management in retail, restaurant and other
service sectors. Different generations have their characteristics
and values; professional complaint handling skills for
the new generation service team is the key to winning
more customers.
QTSA is pleased to invite you to join our coming seminar on ¡§Settling Conflicts in Complaints for the
New Generation Service Team¡¨, presented by Mr. Danny Pin, Training Consultant of Synergy Training Centre, on 4 March 2014 at Conference Hall, 4/F., HKPC Building, Kowloon Tong.
Key elements of the seminar are as follows:
-
Characteristics and blind spot of new generation service team
-
Tips for new generation service team in handling conflicts in complaints
- Professional skills, steps and tactic for handling complaints
-
How to respond appropriately to the emotions and behavior of difficult customers
-
Nurturing high EQ for new generation service team
Tach QTSA member can enjoy 1 FREE seat to join the seminar (each additional seat costs $200) and fee for non-QTSA member is $400 only. For registration, please visit our website www.qtsa.com for online registration or fax back the enclosed completed form by 25 February 2014 (Tuesday) to 2807 6360. Seats are limited and available on a first-come-first-served basis*. For enquiry, please call 2807 6124.
*Remarks:
a. Due to limited seats available, QTSA does not guarantee all enrolled members can participate in the seminar. QTSA reserves
full right in registration arrangement.
b. All registrations will only be processed on a first-come-first-served basis received on or before 25 February 2014.
c. Successful Registration: A confirmation letter for entrance will be faxed to your contact person.
¡§Settling Conflicts in Complaints for the
New Generation Service Team¡¨ Seminar
| Date |
4 March 2014 (Tuesday) |
| Time |
9:30 AM ¡V 12:30 PM (Registration starts at 9:15 AM) |
| Venue |
Conference Hall, 4/F, Hong Kong Productivity Council Building, 78 Tat Chee Ave., Kowloon Tong |
| Speaker |
Mr. Danny Pin, Training Consultant of Synergy Training Centre |
| Language |
Cantonese |
Content Highlights:
-
Characteristics and blind spot of new generation service team
-
Tips for new generation service team in handling conflicts in complaints
-
Professional skills, steps and tactic for handling complaints
-
How to respond appropriately to the emotions and behavior of difficult customers
-
Nurturing high EQ for new generation service team
¡§Post 80¡¦s Coaching Post 90¡¦s¡¨
Seminar
6 March 2012 (Tuesday) 9:30am -12:30pm
Exhibition Hall, 4/F HKPC Building, Kowloon Tong
Post 90¡¦s have been recently being labeled as poor communication
and lacking of commitment and Post 80¡¦s have been / will be
promoted to management level. Many companies will be facing
issues on how to motivate and make use of the advantages of
Post 90¡¦s work force in the coming future. In view of this,
QTSA is pleased to invite you to join our coming seminar ¡§Post
80¡¦s Coaching Post 90¡¦s¡¨, presented by Mr.
Danny Pin, Training Consultant of Synergy Training
Centre, on 6 March 2012 at Exhibition Hall, 4/F., HKPC Building,
Kowloon Tong.
Key elements of the seminar are as follows:
- Communication styles and characteristics of Post 80¡¦s
and Post 90¡¦s
- Understanding the psychology of Post 90¡¦s and how these
affect their behavior characteristics
- Developing 3P for Post 90¡¦s for services industry; Polite,
Proactive and Passionate
- Techniques and tips for coaching and mentoring with Post¡¦90s
¡§Post 80¡¦s Coaching Post 90¡¦s¡¨ Seminar
| Date |
6 March 2012 (Tuesday) |
| Time |
9:30 AM - 12:30 PM (Registration starts
at 9:15 AM) |
| Venue |
Exhibition Hall, 4/F HKPC Building, 78
Tat Chee Avenue, Kowloon Tong |
| Speaker |
Mr. Danny Pin, Training
Consultant of Synergy Training Centre |
| Language |
Cantonese |
Content Highlights:
- Communication styles and characteristics of Post 80¡¦s
and Post 90¡¦s
- Understanding the psychology of Post 90¡¦s and how these
affect their behavior characteristics
- Developing 3P for Post 90¡¦s for services industry; Polite,
Proactive and Passionate
- Techniques and tips for coaching and mentoring with Post¡¦90s
- How to build high quality and two way communication with
Post 90¡¦s
Quality Host Workshop ¡V September 2011 Class
With the aim of providing an effective platform for Members¡¦
staff to gain a thorough understanding of the importance of
enhancing high quality service, QTSA runs the Quality Host Workshop
on a regular basis and has been highly-praised by the industry
for years. The course content has been just revamped so as to
keep it stay at the forefront of market trends and needs. The
schedule for this season is listed below. Enrol Now!
| Course Introduction |
¡§Quality Host Workshop¡¨
aims to encourage frontline staff to
foster a proper service attitude and mindset through
an interactive approach like games, case sharing, discussions
and role-plays. The workshop helps practitioners acquire
the necessary knowledge and skills to deliver quality
services to customers as well as the importance of the
quality service. The latest developments of the tourism
industry are also covered to enable them to help the
enterprise to seize on every business opportunity by
getting a good grip on the fast-moving consumer market. |
| Workshop Contents |
| • |
To understand how tourism industry stimulates
the growth of retail and catering industry and
how the participants can capitalise on the business
opportunity |
| • |
To enhance customer servicing skills and achieve
visitors¡¦ satisfaction through understanding of
cultural difference, spending behaviour and needs
of visitors from different source markets |
| • |
To fortify positive service mindset and learn
how to equip themselves to be quality hosts |
| • |
To learn how to achieve ¡§Service from the Heart¡¨,
sharpen communication skills with customers so
as to strengthen the service delivery |
|
| Trainer |
Mr Danny Pin, Training Consultant of Synergy
Training Centre Ltd |
| Dates |
20 September 2011 (Tuesday) (Enrolment
Deadline: 9 September 2011) |
| Time |
9:45 am ¡V 5:45pm (Lunch on own) |
| Venue |
Lantau Meeting Room, 10th Floor, Citicorp
Centre, 18 Whitfield Road, North Point |
| Fee |
QTSA Member :$450 each / Non-QTSA Member:
$550 each |
| Registration |
Interested parties may enrol online at
www.qtsa.com/new/workshops.php or fill in the enrolment
form and fax to 2807 6360 for reservation. Once your
enrolment is confirmed, please send a crossed cheque
made payable to ¡§Quality Tourism Services Association¡¨
at 11th Floor, Citicorp Centre, 18 Whitfield
Road, North Point, Hong Kong with the completed
enrolment form before the specific deadline. Seats are
reserved on a first-come-first-served basis. |
For workshop details and registration, please call Ms. Lam of
QTSA at 2807 6280.
Yours sincerely,
Cathy Yau
Executive Manager
Quality Host Workshop ¡VMarch 2011 Class
With the aim of providing an effective platform for Members¡¦
staff to gain a thorough understanding of the importance of
enhancing high quality service, QTSA runs the Quality Host Workshop
on a regular basis and has been highly-praised by the industry
for years. The course content has been just revamped so as to
keep it stay at the forefront of market trends and needs. The
schedule for this season is listed below. Enrol Now!
| Course Introduction |
¡§Quality Host Workshop¡¨
aims to encourage frontline staff to foster a proper
service attitude and mindset through an interactive
approach like games, case sharing, discussions and role-plays.
The workshop helps practitioners acquire the necessary
knowledge and skills to deliver quality services to
customers as well as the importance of the quality service.
The latest developments of the tourism industry are
also covered to enable them to help the enterprise to
seize on every business opportunity by getting a good
grip on the fast-moving consumer market. |
| Workshop Contents |
| • |
To understand how tourism industry stimulates
the growth of retail and catering industry and
how the participants can capitalise on the business
opportunity |
| • |
To enhance customer servicing skills and achieve
visitors¡¦ satisfaction through understanding of
cultural difference, spending behaviour and needs
of visitors from different source markets |
| • |
To fortify positive service mindset and learn
how to equip themselves to be quality hosts |
| • |
To learn how to achieve ¡§Service from the Heart¡¨,
sharpen communication skills with customers so
as to strengthen the service delivery |
|
| Trainer |
Mr Danny Pin, Training Consultant of Synergy
Training Centre Ltd |
| Dates |
17 March 2011 (Thu) (Enrolment
Deadline: 8 March 2011) |
| Time |
9:45 am ¡V 5:45pm (Lunch on own) |
| Venue |
Lantau Meeting Room, 10th Floor, Citicorp
Centre, 18 Whitfield Road, North Point |
| Fee |
QTSA Member :$450 each / Non-QTSA Member:
$550 each |
| Registration |
Interested parties may enrol online at
www.qtsa.com/new/workshops.php or fill in the enrolment
form and fax to 2807 6360 for reservation. Once your
enrolment is confirmed, please send a crossed cheque
made payable to ¡§Quality Tourism Services Association¡¨
at 11th Floor, Citicorp Centre, 18 Whitfield
Road, North Point, Hong Kong with the completed
enrolment form before the specific deadline. Seats are
reserved on a first-come-first-served basis. |
For workshop details and registration, please call Mr. Lau of
QTSA at 2807 6124.
Yours sincerely,
Cathy Yau
Executive Manager
Quality Host Workshop ¡V July 2010 Class
With the aim of providing an effective platform for Members¡¦
staff to gain a thorough understanding of the importance of
enhancing high quality service, QTSA runs the Quality Host Workshop
on a monthly basis and has been highly-praised by the industry
for years. The course content has been just revamped so as to
keep it stay at the forefront of market trends and needs. The
schedule for this season is listed below. Enrol Now!
| Course Introduction |
¡§Quality Host Workshop¡¨
aims to encourage frontline staff to
foster a proper service attitude and mindset through
an interactive approach like games, case sharing, discussions
and role-plays. The workshop helps practitioners acquire
the necessary knowledge and skills to deliver quality
services to customers as well as the importance of the
quality service. The latest developments of the tourism
industry are also covered to enable them to help the
enterprise to seize on every business opportunity by
getting a good grip on the fast-moving consumer market.
|
| Workshop Contents |
| • |
To understand how tourism industry stimulates
the growth of retail and catering industry and
how the participants can capitalise on the business
opportunity |
| • |
To enhance customer servicing skills and achieve
visitors¡¦ satisfaction through understanding of
cultural difference, spending behaviour and needs
of visitors from different source markets |
| • |
To fortify positive service mindset and learn
how to equip themselves to be quality hosts |
| • |
To learn how to achieve ¡§Service from the Heart¡¨,
sharpen communication skills with customers so
as to strengthen the service delivery |
|
| Trainer |
Mr Danny Pin, Training Consultant of Synergy
Training Centre Ltd |
| Dates |
27 July 2010 (Tuesday) (Enrolment
Deadline: 16 July 2010) |
| Time |
9:45 am ¡V 5:45pm (Lunch on own) |
| Venue |
Lantau Meeting Room, 10th Floor, Citicorp
Centre, 18 Whitfield Road, North Point |
| Fee |
QTSA Member :$450 each / Non-QTSA Member:
$550 each |
| Registration |
Interested parties may enrol online at
www.qtsa.com/new/workshops.php or fill in the enrolment
form and fax to 2807 6360 for reservation. Once your
enrolment is confirmed, please send a crossed cheque
made payable to ¡§Quality Tourism Services Association¡¨
at 11th Floor, Citicorp Centre, 18 Whitfield
Road, North Point, Hong Kong with the completed
enrolment form before the specific deadline. Seats are
reserved on a first-come-first-served basis. |
For workshop details and registration, please call Mr. Lau of
QTSA at 2807 6124.
Yours sincerely,
Cathy Yau
Executive Manager
If you do not wish to receive such messages from the Quality
Tourism Services Association, please call us on telephone 2807
6124 or fax 2807 6360 so that we can stop sending you our messages
in future.
Enrollment
Form
¡§Turning Complaints into Business Opportunities¡¨ Seminar
22
September 2009 (Tue) 9:30am-12:30pm |
Exhibition
Hall, 4/F., HKPC Building, Kowloon Tong |
Frontline staff from retail, restaurant and other services
sectors have chance to handle different kind of complaints everyday.
Professional complaint handling skills of your staff is the
key to handling complaints in a proper way and wining more customers.
In view of this, QTSA is pleased to invite your frontline staff
to join our coming seminar on "Turning
Complaints into Business Opportunities¡¨, presented
by Mr. Danny Pin,
Training Consultant of Synergy Training Centre, on 22 September
2009 at Exhibition Hall, 4/F., HKPC Building, Kowloon Tong.
In the seminar, participants will understand professional skills
and steps for complaint handling and how to control the emotion
of your customers and frontline staff. Through this seminar,
participants will also learn how to use ¡§Emotional Bank¡¨ for
building long-term relationship with customers and turning complaints
into business opportunities.
Each QTSA member can enjoy 1
FREE seat to join this seminar (each additional
seat costs $200) and fee for non-QTSA members is $400 only.
For registration, please visit our website www.qtsa.com
for online registration or fax back the enclosed completed form
by 15 September 2009 (Tuesday)
to 2807 6360. Seats are limited and available
on a first-come-first-served basis*. For enquiry, please call
2807 6124.
Quality Tourism Services
Association |
¡§Turning Complaints into Business Opportunities¡¨ Seminar
| Date |
22 September, 2009 (Tuesday) |
| Time |
9:30 AM ¡V 12:30 PM (Registration starts
at 9:15 AM) |
| Venue |
Exhibition Hall, 4/F, Hong Kong Productivity
Council Building, 78 Tat Chee Ave., Kowloon Tong |
| Speaker |
Mr. Danny Pin, Training Consultant of Synergy
Training Centre |
| Language |
Cantonese |
Content Highlights:
- Guidelines for defusing customer anger or negative emotions;
self emotions control for frontline staff
- Professional skills and steps for handling complaints
- How to use ¡§Emotional Bank¡¨ for building long-term relationship
with customers in handling complaints
- Turning complaints into business opportunities
Enrollment
Form
¡§Service Excellence with MBTI¡¨ Seminar (Re-run)
6
January 2009 (Tue) 9:30am-12:30pm |
Exhibition
Hall, 4/F., HKPC Building, Kowloon Tong |
Facing the impact of global financial tsunami and intense
competition in retail and catering sectors, effective communication
skill and quality service skill of your staff are the keys to
winning more customers and sharpening your companies' competitiveness.
In view of this, QTSA is pleased to invite your frontline staff
to join our coming seminar on "Service
Excellence with MBTI¡¨, presented by Mr.
Danny Pin, Training Consultant of Synergy Training
Centre, on 6 January 2009 at Exhibition Hall, 4/F., HKPC Building,
Kowloon Tong. Due to the overwhelming response of this greatly
appreciated seminar held earlier, please be reminded to register
early to avoid disappointment!
MBTI stands for Myers-Briggs Type Indicator. It is a widely
used psychological tool allowing people to gain an understanding
of people¡¦s personality, communication styles and behaviors.
Through this seminar, participants will understand different
customers¡¦ personality, communication and behavior preferences
and develop the practical techniques of providing customized
one-to-one service with customers and building rapport with
different customers.
Each QTSA member can enjoy 1
FREE seat to join this seminar (each additional
seat costs $200) and fee for non-QTSA members is $400 only.
For registration, please visit our website www.qtsa.com
for online registration or fax back the enclosed completed form
by 30 December 2008 (Tuesday)
to 2807 6360. Seats are limited and available
on a first-come-first-served basis*.
Quality Tourism Services
Association |
¡§Service Excellence with MBTI¡¨ Seminar (Re-run)
| Date |
6 January, 2009 (Tuesday) |
| Time |
9:30 AM ¡V 12:30 PM (Registration starts
at 9:15 AM) |
| Venue |
Exhibition Hall, 4/F, Hong Kong Productivity
Council Building, 78 Tat Chee Ave., Kowloon Tong |
| Speaker |
Mr. Danny Pin, Training Consultant of Synergy
Training Centre |
| Language |
Cantonese |
Seminar Overview:
- Introduction of MBTI (Myers-Briggs Type Indicator)
- MBTI Personality Styles
- How to interact and communicate with customers for different
personality styles
- Secrets for developing the sensitivity with customers
for service excellence
¡§EQ at Shop Front for Quality Service¡¨ Seminar
| Organiser |
Quality Tourism Services Association (QTSA) |
| Date |
20 November 2007 (Tuesday) |
| Time |
9:30 AM ¡V 12:30 PM (Registration starts at
9:15 AM) |
| Venue |
Exhibition Hall, 4/F, Hong Kong Productivity
Council Building, 78 Tat Chee Ave., Kowloon Tong |
| Speaker |
Mr Danny Pin, Director of Synergy Training
Centre |
| Language |
Cantonese |
Training Objectives
- To fully develop the EQ
- To equip with effective strategies for mastering negative
emotions
- To establish a positive service mindset
- To further develop their communication skills
Content Highlights
- Importance of EQ in Quality Service
- Nurturing EQ at the Shop Front
- Shop Front EQ principles
- Guidelines for defusing customer anger or negative emotions
- How to respond appropriately to the emotions and behaviour
of difficult customers (what to & how to say)
Target Audience
- frontline representatives and supervisors
Fee
- HK$400 (non-QTSA members)
Enrolment
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