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Courses |
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NLP Practitioner
Certification Program
(NLP Practitioner Certificate
will be certified by
Dr Richard Bandler)
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Quality Host Workshop ¡V September
2011 Class
With the aim of providing an effective platform for Members¡¦
staff to gain a thorough understanding of the importance of
enhancing high quality service, QTSA runs the Quality Host Workshop
on a regular basis and has been highly-praised by the industry
for years. The course content has been just revamped so as to
keep it stay at the forefront of market trends and needs. The
schedule for this season is listed below. Enrol Now!
| Course Introduction |
¡§Quality Host Workshop¡¨
aims to encourage frontline staff to
foster a proper service attitude and mindset through
an interactive approach like games, case sharing, discussions
and role-plays. The workshop helps practitioners acquire
the necessary knowledge and skills to deliver quality
services to customers as well as the importance of the
quality service. The latest developments of the tourism
industry are also covered to enable them to help the
enterprise to seize on every business opportunity by
getting a good grip on the fast-moving consumer market. |
| Workshop Contents |
| • |
To understand how tourism industry stimulates
the growth of retail and catering industry and
how the participants can capitalise on the business
opportunity |
| • |
To enhance customer servicing skills and achieve
visitors¡¦ satisfaction through understanding of
cultural difference, spending behaviour and needs
of visitors from different source markets |
| • |
To fortify positive service mindset and learn
how to equip themselves to be quality hosts |
| • |
To learn how to achieve ¡§Service from the Heart¡¨,
sharpen communication skills with customers so
as to strengthen the service delivery |
|
| Trainer |
Mr Danny Pin, Training Consultant of Synergy
Training Centre Ltd |
| Dates |
20 September 2011 (Tuesday) (Enrolment
Deadline: 9 September 2011) |
| Time |
9:45 am ¡V 5:45pm (Lunch on own) |
| Venue |
Lantau Meeting Room, 10th Floor, Citicorp
Centre, 18 Whitfield Road, North Point |
| Fee |
QTSA Member :$450 each / Non-QTSA Member:
$550 each |
| Registration |
Interested parties may enrol online at
www.qtsa.com/new/workshops.php or fill in the enrolment
form and fax to 2807 6360 for reservation. Once your
enrolment is confirmed, please send a crossed cheque
made payable to ¡§Quality Tourism Services Association¡¨
at 11th Floor, Citicorp Centre, 18 Whitfield
Road, North Point, Hong Kong with the completed
enrolment form before the specific deadline. Seats are
reserved on a first-come-first-served basis. |
For workshop details and registration, please call Ms. Lam of
QTSA at 2807 6280.
Yours sincerely,
Cathy Yau
Executive Manager
Quality Host Workshop ¡VMarch 2011 Class
With the aim of providing an effective platform for Members¡¦
staff to gain a thorough understanding of the importance of
enhancing high quality service, QTSA runs the Quality Host Workshop
on a regular basis and has been highly-praised by the industry
for years. The course content has been just revamped so as to
keep it stay at the forefront of market trends and needs. The
schedule for this season is listed below. Enrol Now!
| Course Introduction |
¡§Quality Host Workshop¡¨
aims to encourage frontline staff to foster a proper
service attitude and mindset through an interactive
approach like games, case sharing, discussions and role-plays.
The workshop helps practitioners acquire the necessary
knowledge and skills to deliver quality services to
customers as well as the importance of the quality service.
The latest developments of the tourism industry are
also covered to enable them to help the enterprise to
seize on every business opportunity by getting a good
grip on the fast-moving consumer market. |
| Workshop Contents |
| • |
To understand how tourism industry stimulates
the growth of retail and catering industry and
how the participants can capitalise on the business
opportunity |
| • |
To enhance customer servicing skills and achieve
visitors¡¦ satisfaction through understanding of
cultural difference, spending behaviour and needs
of visitors from different source markets |
| • |
To fortify positive service mindset and learn
how to equip themselves to be quality hosts |
| • |
To learn how to achieve ¡§Service from the Heart¡¨,
sharpen communication skills with customers so
as to strengthen the service delivery |
|
| Trainer |
Mr Danny Pin, Training Consultant of Synergy
Training Centre Ltd |
| Dates |
17 March 2011 (Thu) (Enrolment
Deadline: 8 March 2011) |
| Time |
9:45 am ¡V 5:45pm (Lunch on own) |
| Venue |
Lantau Meeting Room, 10th Floor, Citicorp
Centre, 18 Whitfield Road, North Point |
| Fee |
QTSA Member :$450 each / Non-QTSA Member:
$550 each |
| Registration |
Interested parties may enrol online at
www.qtsa.com/new/workshops.php or fill in the enrolment
form and fax to 2807 6360 for reservation. Once your
enrolment is confirmed, please send a crossed cheque
made payable to ¡§Quality Tourism Services Association¡¨
at 11th Floor, Citicorp Centre, 18 Whitfield
Road, North Point, Hong Kong with the completed
enrolment form before the specific deadline. Seats are
reserved on a first-come-first-served basis. |
For workshop details and registration, please call Mr. Lau of
QTSA at 2807 6124.
Yours sincerely,
Cathy Yau
Executive Manager
Quality Host Workshop ¡V July 2010 Class
With the aim of providing an effective platform for Members¡¦
staff to gain a thorough understanding of the importance of
enhancing high quality service, QTSA runs the Quality Host Workshop
on a monthly basis and has been highly-praised by the industry
for years. The course content has been just revamped so as to
keep it stay at the forefront of market trends and needs. The
schedule for this season is listed below. Enrol Now!
| Course Introduction |
¡§Quality Host Workshop¡¨
aims to encourage frontline staff to
foster a proper service attitude and mindset through
an interactive approach like games, case sharing, discussions
and role-plays. The workshop helps practitioners acquire
the necessary knowledge and skills to deliver quality
services to customers as well as the importance of the
quality service. The latest developments of the tourism
industry are also covered to enable them to help the
enterprise to seize on every business opportunity by
getting a good grip on the fast-moving consumer market.
|
| Workshop Contents |
| • |
To understand how tourism industry stimulates
the growth of retail and catering industry and
how the participants can capitalise on the business
opportunity |
| • |
To enhance customer servicing skills and achieve
visitors¡¦ satisfaction through understanding of
cultural difference, spending behaviour and needs
of visitors from different source markets |
| • |
To fortify positive service mindset and learn
how to equip themselves to be quality hosts |
| • |
To learn how to achieve ¡§Service from the Heart¡¨,
sharpen communication skills with customers so
as to strengthen the service delivery |
|
| Trainer |
Mr Danny Pin, Training Consultant of Synergy
Training Centre Ltd |
| Dates |
27 July 2010 (Tuesday) (Enrolment
Deadline: 16 July 2010) |
| Time |
9:45 am ¡V 5:45pm (Lunch on own) |
| Venue |
Lantau Meeting Room, 10th Floor, Citicorp
Centre, 18 Whitfield Road, North Point |
| Fee |
QTSA Member :$450 each / Non-QTSA Member:
$550 each |
| Registration |
Interested parties may enrol online at
www.qtsa.com/new/workshops.php or fill in the enrolment
form and fax to 2807 6360 for reservation. Once your
enrolment is confirmed, please send a crossed cheque
made payable to ¡§Quality Tourism Services Association¡¨
at 11th Floor, Citicorp Centre, 18 Whitfield
Road, North Point, Hong Kong with the completed
enrolment form before the specific deadline. Seats are
reserved on a first-come-first-served basis. |
For workshop details and registration, please call Mr. Lau of
QTSA at 2807 6124.
Yours sincerely,
Cathy Yau
Executive Manager
If you do not wish to receive such messages from the Quality
Tourism Services Association, please call us on telephone 2807
6124 or fax 2807 6360 so that we can stop sending you our messages
in future.
Enrollment
Form
¡§Turning Complaints into Business Opportunities¡¨ Seminar
22
September 2009 (Tue) 9:30am-12:30pm |
Exhibition
Hall, 4/F., HKPC Building, Kowloon Tong |
Frontline staff from retail, restaurant and other services
sectors have chance to handle different kind of complaints everyday.
Professional complaint handling skills of your staff is the
key to handling complaints in a proper way and wining more customers.
In view of this, QTSA is pleased to invite your frontline staff
to join our coming seminar on "Turning
Complaints into Business Opportunities¡¨, presented
by Mr. Danny Pin,
Training Consultant of Synergy Training Centre, on 22 September
2009 at Exhibition Hall, 4/F., HKPC Building, Kowloon Tong.
In the seminar, participants will understand professional skills
and steps for complaint handling and how to control the emotion
of your customers and frontline staff. Through this seminar,
participants will also learn how to use ¡§Emotional Bank¡¨ for
building long-term relationship with customers and turning complaints
into business opportunities.
Each QTSA member can enjoy 1
FREE seat to join this seminar (each additional
seat costs $200) and fee for non-QTSA members is $400 only.
For registration, please visit our website www.qtsa.com
for online registration or fax back the enclosed completed form
by 15 September 2009 (Tuesday)
to 2807 6360. Seats are limited and available
on a first-come-first-served basis*. For enquiry, please call
2807 6124.
Quality Tourism Services
Association |
¡§Turning Complaints into Business Opportunities¡¨ Seminar
| Date |
22 September, 2009 (Tuesday) |
| Time |
9:30 AM ¡V 12:30 PM (Registration starts
at 9:15 AM) |
| Venue |
Exhibition Hall, 4/F, Hong Kong Productivity
Council Building, 78 Tat Chee Ave., Kowloon Tong |
| Speaker |
Mr. Danny Pin, Training Consultant of Synergy
Training Centre |
| Language |
Cantonese |
Content Highlights:
- Guidelines for defusing customer anger or negative emotions;
self emotions control for frontline staff
- Professional skills and steps for handling complaints
- How to use ¡§Emotional Bank¡¨ for building long-term relationship
with customers in handling complaints
- Turning complaints into business opportunities
Enrollment Form
¡§Service Excellence with MBTI¡¨ Seminar (Re-run)
6
January 2009 (Tue) 9:30am-12:30pm |
Exhibition
Hall, 4/F., HKPC Building, Kowloon Tong |
Facing the impact of global financial tsunami and intense
competition in retail and catering sectors, effective communication
skill and quality service skill of your staff are the keys to
winning more customers and sharpening your companies' competitiveness.
In view of this, QTSA is pleased to invite your frontline staff
to join our coming seminar on "Service
Excellence with MBTI¡¨, presented by Mr.
Danny Pin, Training Consultant of Synergy Training
Centre, on 6 January 2009 at Exhibition Hall, 4/F., HKPC Building,
Kowloon Tong. Due to the overwhelming response of this greatly
appreciated seminar held earlier, please be reminded to register
early to avoid disappointment!
MBTI stands for Myers-Briggs Type Indicator. It is a widely
used psychological tool allowing people to gain an understanding
of people¡¦s personality, communication styles and behaviors.
Through this seminar, participants will understand different
customers¡¦ personality, communication and behavior preferences
and develop the practical techniques of providing customized
one-to-one service with customers and building rapport with
different customers.
Each QTSA member can enjoy 1
FREE seat to join this seminar (each additional
seat costs $200) and fee for non-QTSA members is $400 only.
For registration, please visit our website www.qtsa.com
for online registration or fax back the enclosed completed form
by 30 December 2008 (Tuesday)
to 2807 6360. Seats are limited and available
on a first-come-first-served basis*.
Quality Tourism Services
Association |
¡§Service Excellence with MBTI¡¨ Seminar (Re-run)
| Date |
6 January, 2009 (Tuesday) |
| Time |
9:30 AM ¡V 12:30 PM (Registration starts
at 9:15 AM) |
| Venue |
Exhibition Hall, 4/F, Hong Kong Productivity
Council Building, 78 Tat Chee Ave., Kowloon Tong |
| Speaker |
Mr. Danny Pin, Training Consultant of Synergy
Training Centre |
| Language |
Cantonese |
Seminar Overview:
- Introduction of MBTI (Myers-Briggs Type Indicator)
- MBTI Personality Styles
- How to interact and communicate with customers for different
personality styles
- Secrets for developing the sensitivity with customers
for service excellence
¡§EQ at Shop Front for Quality Service¡¨ Seminar
| Organiser |
Quality Tourism Services Association (QTSA) |
| Date |
20 November 2007 (Tuesday) |
| Time |
9:30 AM ¡V 12:30 PM (Registration starts at
9:15 AM) |
| Venue |
Exhibition Hall, 4/F, Hong Kong Productivity
Council Building, 78 Tat Chee Ave., Kowloon Tong |
| Speaker |
Mr Danny Pin, Director of Synergy Training
Centre |
| Language |
Cantonese |
Training Objectives
- To fully develop the EQ
- To equip with effective strategies for mastering negative
emotions
- To establish a positive service mindset
- To further develop their communication skills
Content Highlights
- Importance of EQ in Quality Service
- Nurturing EQ at the Shop Front
- Shop Front EQ principles
- Guidelines for defusing customer anger or negative emotions
- How to respond appropriately to the emotions and behaviour
of difficult customers (what to & how to say)
Target Audience
- frontline representatives and supervisors
Fee
- HK$400 (non-QTSA members)
Enrolment
EQ Training Program*
Emotional
Literacy Being real and true to yourself-builds
personal power, self-awareness, inner guidance, respect, responsibility
and connection
Emotional Feedback
Emotional Connection & Intuition
Emotional Fitness
Being clear and getting along-builds inspiration, authenticity,
resilience and trusting relationship
Authentic Presence
Trust Radius
Resilience and Renewal
Emotional Depth
Reaching down and stepping up-builds core character and calls
forth your potential, integrity and purpose
Unique Potential and Purpose
Commitment
Applied Integrity
Exploration of your own Emotional
Intelligence
*remark: course contents will subject to final change.
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